SQAAF – DOMAIN 7: Beneficiary Satisfaction

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Self-evaluation · Improvement · Evidence

Beneficiary Satisfaction

This domain focuses on fostering strong collaboration and engagement with all stakeholders. By promoting effective communication and involving the school community in decision-making, the school enhances learning outcomes, builds meaningful partnerships, and ensures a supportive and inclusive environment for students.

Sub-domains: 6 | Standards: 6 | Weightage: 10%

Beneficiary Satisfaction

Schools shall be successful in meeting this standard when they carry the understanding, commitment and support of all stakeholders. School personnel need to seek opportunities for collaboration to help the institution become a hub of excellence. The school should foster effective communication and interpersonal skills which lead to better social skills. The benefits of involving all stakeholders in decision making are that schools can foster collaboration with community stakeholders to support student learning, have a formal channel to listen to and communicate and productively use the knowledge and skills to enhance the work of the school and improve student learning outcomes.

Sub Domains & Standards

7.1 : Beneficiary Satisfaction – Performance indicators

7.1.1The school tracks and assesses student satisfaction on the learning experiences provided to them at all stages of engagement, inside and outside the classroom.

7.1.1.1 - Level I - Inceptive

The school has an Annual Calendar and Annual Curriculum and Pedagogical Plan that addresses student engagement as per the school vision. Students participate in activities as per the plan. The teachers undergo Capacity Building Programmes as per mandate. Satisfaction of the students is assessed through an informal mode.

7.1.1.2 - Level II – Transient

The school provides a platform for all students to express their opinions, views and suggestions in and outside the classroom. The school provides exposure to all students through intra and inter school events and competitions. School provides career counselling services to the students. Satisfaction of the students is assessed formally through one or more modes of Feedback.

7.1.1.3 - Level III – Stable

There are guidelines to plan engagement of all students in cognitive, affective and psychomotor domains throughout the year, inside and outside the classroom/school. Teachers undergo ongoing Capacity Building Programmes to understand their students’ developmental and sequential milestones. The students engage in the activities as per plan and there is a mechanism to track the participation of each student. There is a defined process through which the satisfaction of students is assessed at regular intervals with respect to the programmes and services offered to them. The school provides a safe and secure environment in which Feedback and Feedforward is taken from the students.

7.1.1.4 - Level IV- Dynamic Evolving

The School Beneficiary Satisfaction Policy inclusive of Student Satisfaction is in place. Strategic action planning and goal setting is demonstrated in terms of improvement on the basis of regular feedback received from students of all age groups. Students are involved in decision making process and encouraged to give their opinion/ views/ suggestions on the policies or the programmes/activities of the school. Student Teams are involved in planning, executing, tracking and assessing the satisfaction of all students. School has a mechanism to act upon feedback/ queries/ suggestions of the students in a timely, transparent, objective and fair manner while maintaining complete confidentiality School Leader establishes a culture of self-reflection and selfassessment of school practices, and uses the data to improve the systems to ensure satisfaction of students.

7.2 Satisfaction of Staff (Teaching and Non-Teaching)

7.2.1The school tracks and assesses staff (teaching and non-teaching) satisfaction on the working conditions, safety, recognition, opportunities for creativity, growth and sense of belongingness at all stages of engagement.

7.2.1.1 - Level I - Inceptive

Staff is recruited through a recruitment policy. The staff attends Capacity Building Programmes as per mandate. The staff performs duties as per the duty list. Satisfaction of the staff is assessed through informal modes.

7.2.1.2 - Level II – Transient

Relevant Capacity Building Programmes are organised for the staff. The staff is empowered to use technology and digital facilities. The working conditions of staff members are assessed at regular intervals and improvements made as per gaps identified. HR Policies reflect practices that focus on physical, socioemotional and mental well - being of staff members. There is a provision for the staff to meet formally and informally for exchange of ideas and best practices. Constructive and timely feedback is given to the staff for the efforts put in by them. Appreciation and recognition of individual efforts of the staff is evidenced. Overall satisfaction of staff is assessed through a Feedback Form

7.2.1.3 - Level III – Stable

There is a documented process or method to assess the professional satisfaction of all staff members.  Individual Plans are made for each staff member and professional development plans are made in consultation. School provides adequate resources, feasible workload, collegial cooperation, opportunities for professional development, leadership support and decision-making opportunities to the staff members. Platforms for appreciating and recognition of staff - individually and collectively are organized by the school. Self-developmental opportunities, short term courses, seminars, workshops, appreciation and rewards for commendable individual and team work are evidenced. A mechanism to take Feedback and Feedforward from the staff members with respect to their overall satisfaction in the school exists.

7.2.1.4 - Level IV- Dynamic Evolving

The School Beneficiary Satisfaction Policy inclusive of Staff Satisfaction is in place. Strategic action planning and goal setting is demonstrated in terms of improvement in HR practices on the basis of regular feedback received from staff members. Review of the feedback received from staff members, regarding their professional satisfaction is taken on a regular basis, need analysis done and appropriate action taken. School Leader tracks the latest trends and advancements in the field of school education and management and provides for training of staff in these trends. Staff members are involved in Institutional Planning and encouraged to give their opinion/views/ suggestions on the policies/activities/ programmes of the school. Staff members are provided opportunities to conduct relevant sessions and participate in innovative projects inside and outside the school School has a mechanism to act upon feedback/queries and address concerns of the staff in a timely, transparent, objective and fair manner while maintaining complete confidentiality.

7.3 Satisfaction of Principal

7.3.1Intrinsic and extrinsic factors influence the job satisfaction experienced by the principal.

7.3.1.1 - Level I - Inceptive

The Organisational Climate optimises the principal’s job satisfaction by: nvolving the principal in the decision making processes providing opportunities to attend mandatory capacity building programmes making available basic resources for the running of the school.

7.3.1.2 - Level II – Transient

The Organisational Climate optimises the principal’s job satisfaction by: acknowledging and appreciating her/his efforts for improving academic results of students making available all the required resources to achieve their goals providing opportunities to participate in professional development programmes. The satisfaction of the principal is assessed through informal interactions with the management.

7.3.1.3 - Level III – Stable

The Organisational Climate optimises the principal’s job satisfaction by: acknowledging and appreciating her/his actions facilitating interpersonal relationships of principal with staff, students, parents, alumni and community providing autonomy to the principal to address and be responsive to the school’s unique needs. The satisfaction of the principal is assessed through formal feedback mechanisms in a culture of collaboration and mutual respect.

7.3.1.4 - Level IV- Dynamic Evolving

The School Beneficiary Satisfaction Policy inclusive of Satisfaction of Principal is in place. The Organisational Climate optimises the principal’s job satisfaction by: enhancing her/his desire to succeed and excel acknowledging and appreciating her/his actions through multiple modes supporting and optimising the democratic leadership style facilitating interpersonal relationships of principal with staff, students, parents, alumni, community and organisations that support learner outcomes. identifying her/his professional development needs and building her/his capacity in the required domains. making available all the required resources to achieve their goals providing opportunities for the overall wellbeing of the principal in a safe environment. The School Management has a mechanism to assess the satisfaction of the principal; to address her/his concerns in a timely, transparent, objective and fair manner.

7.4 Satisfaction of Parents and Alumni

7.4.1The school maintains a healthy relationship with parents and alumni and assesses their satisfaction through connection, engagement and interaction.

7.4.1.1 - Level I - Inceptive

School has a Parent Teacher Association/Council and records of all its pass out students. Parents express themselves during the PTM(s). School invites its alumni to share their ideas and experiences with the school and the students. The school ensures the satisfaction of its parents by providing safe learning environment to their wards.

7.4.1.2 - Level II – Transient

Suggestions are invited from the parents and alumni for improving school practices. The school ensures the satisfaction of its parents by providing diverse fun and friendly learning experiences to their wards. The school ensures that all policies and rules are clearly communicated to parents to ensure that they remain informed. The school leverages social media to establish relations with its parents and alumni and to enable them to network with each other. School keeps the parents updated about their wards’ progress and activities through different channels.

7.4.1.3 - Level III – Stable

There is an active and structured Parents and Alumni Association that meets with School Management and Principal periodically to find ways and means to contribute to the school's growth. The meetings with the Parents and Alumni Association are recorded. The existing school practices are reviewed in the light of the feedback/suggestions received from the Parents and Alumni and further course of action is determined accordingly. School has an effective system to communicate frequently with parents and alumni and keep them updated with the school programmes and its progress. School adopts different methods to keep parents satisfied through a welcoming environment, orientations, providing diverse learning experiences and safety and security for their wards and good faculty The school invites its alumni consistently and engages them in the activities of the alma mater. The school has a mechanism to assess the satisfaction of parents and alumni The feedback received is analyzed and action is taken to improve the teaching learning processes and experience of the stakeholders.

7.4.1.4 - Level IV- Dynamic Evolving

The School Beneficiary Policy inclusive of Satisfaction of Parents and Alumni is in place. School provides a digital space to parents and alumni to facilitate connection, engagement, interaction and networking. Parents and Alumni play a constructive role in the overall growth of the school. The school optimises the satisfaction of parents and alumni by: being responsive to their needs keeping the lines of communication open for them being proactive acknowledging their efforts sharing timely information supporting and optimising the democratic leadership style receiving feedback and acting upon it customising their experiences establishing personal contacts with them thanking and appreciating them early and often conducting frequent surveys to measure their satisfaction School has a mechanism to act upon feedback/queries and address the concerns of parents and alumni in a timely, transparent, objective and fair manner while maintaining complete confidentiality.

7.5 Satisfaction of Community

7.5.1The school ensures the satisfaction of the community by establishing a culture of meaningful and sustainable community engagement in school programmes.

7.5.1.1 - Level I - Inceptive

Community representatives are the members of the School Managing Committee (SMC). School invites community representatives for different activities at special occasions. Students participate in age appropriate programmes and contribute to the welfare of the community.

7.5.1.2 - Level II – Transient

Age appropriate community outreach programs are integrated in the annual curriculum plan for all age groups Community outreach programmes are conducted on a regular basis to address different social and environmental issues. The school has adopted one sustainable project. School shares its physical space and resources with the community. School arranges visits and talks by local professionals. Community members are invited to school events at regular intervals. School provides educational opportunities to children belonging to the underprivileged or marginalized groups in the community.

7.5.1.3 - Level III – Stable

The school involves community members in school functions by providing opportunities like: Volunteering in schools Mentoring students Organising workshops involving community organizations Teachers, students, parents and the community are constructively involved in conducting community outreach programs. School has adopted two sustainable projects in its community. School Leaders, teachers and students visit the community and participate in its events to strengthen the school ties with the community. School collaborates with the community to provide real-world and workplace experiences to its students. School has a mechanism to assess the satisfaction of the community.

7.5.1.4 - Level IV- Dynamic Evolving

The School Beneficiary Satisfaction Policy inclusive of Community Satisfaction is in place. The School Beneficiary Satisfaction Policy inclusive of Community Satisfaction is in place. The School optimises the satisfaction of the community by: establishing a positive school culture to collaborate with the community to make societal improvements involving community in decision making process charting and conducting relevant contextualized community outreach programmes in collaboration with community members that assist in enhancing life skills of students adopting sustainable projects encouraging community members to get involved and volunteer in student enrichment programmes throughout the year building strong school community networks for enhanced learner outcomes entering into long-term partnerships with local businesses and non-profit organisations shaping learning experiences around the challenges or projects as proposed/brought forward by the community members to provide meaningful and engaging learning experiences to the students expanding the students’ classroom beyond the walls of the school to include the community as a whole. School has a mechanism to act upon feedback/queries and address concerns of the community in a timely, transparent, objective and fair manner while maintaining complete confidentiality.

7.6 Satisfaction of Community

7.6.1 The Management Satisfaction is assessed through stakeholder’s attitude and behaviour towards the institution.

7.6.1.1 - Level I - Inceptive

The Management is mindful of the standing of the school in the community and keeps a track of the stakeholders’ attitude and behaviour towards the institution. The Management shares its expectations with the School Leader. The Management fulfils the expectations of stakeholders in collaboration with the School Leader as per the Vision and Mission of the school.

7.6.1.2 - Level II – Transient

The Management convenes periodic meetings with various stakeholders to understand their expectations. The Management in collaboration with the School Leader frames rules and regulations for the smooth functioning of the institution. The Management supports the School Leader in implementation of the rules and regulations. The School Leader provides feedback to the Management on a regular basis. The School Leader engages in practices that conserve resources.

7.6.1.3 - Level III – Stable

Management and the school teams meet regularly to assess the growth of the school. Regular Meetings with stakeholders and their suggestions and recommendations provide a basis for the School Development Plan. The Management supports the school leader and the teams in the implementation of the school development plan for enhanced achievement of learning outcomes. Management and School Leader hold regular dialogue to design strategies for retention of staff and prevention of attrition School registrations show an upward trend of 10% per year.

7.6.1.4 - Level IV- Dynamic Evolving

The School Beneficiary Satisfaction Policy inclusive of Satisfaction of Management is in place. The School Leader has identified the criteria for Management Satisfaction in collaboration with the members of the Management. The School Leader aligns the expectations of the Management with the Vision and Mission of the school and NEP and NCF recommendations. The school teams translate the vision into the school’s organisational climate. The School Leader monitors the efficacy of the school practices on an ongoing basis. Feedback and Feedforward is taken on the satisfaction of the stakeholders with respect to student centric practices; transparent systems; learning quality; safe, secure, clean and hygienic environment; qualified and trained faculty; and optimal usage of resources. The Feedback and Feedforward from the stakeholders is shared with the Management along with the action plan for improvement Management provides support and resources to accomplish and achieve the school’s Vision and Mission. School Registrations show an upward trend of 25% per year.

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